Frequently Asked Questions
Everything you need to know about your Rachel Gilbert experience.
What is your return policy for evening wear?
We accept returns on full-priced items within 14 days of delivery, provided the garment is unworn, in original condition, and all security tags remain attached.
Do you offer international shipping?
Yes, Rachel Gilbert ships worldwide via DHL Express. Shipping costs and delivery timeframes are calculated at checkout based on your specific location.
How do I determine my correct size?
Please refer to our comprehensive Size Guide located on each product page. Our garments generally follow Australian sizing; if you are between sizes, we recommend sizing up for structured pieces.
Can I modify or cancel my order after it has been placed?
Once an order is confirmed, it is processed immediately by our warehouse. Therefore, we are unable to guarantee any modifications or cancellations, though we will do our best to assist if contacted within the hour.
Are duties and taxes included in the international shipping price?
For most regions, duties and taxes are calculated and collected at checkout to ensure a seamless delivery. If they are not included, you will be responsible for paying them upon the arrival of your package.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible payment options including Afterpay and Klarna for eligible customers.